How to Handle Online Shopping Returns in Ecommerce

One eCommerce platform, Shopify, is already integrating VR into its platform. When you use Shopify to create a VR shopping experience, you can place products directly into a virtual environment so your customers can take a closer look at products without downloading any additional software.

Additionally, in the wake of the Covid-19 pandemic, hundreds of thousands have switched to shopping for items online that they used to get at their neighborhood stores. Knowing the customer and their preferences for products, delivery, and payment options helps retailers ensure they’re making the shopping experience as easy and convenient as possible. Targeted advertisements as well as personalized recommendations can enhance customer engagement and product discovery. A personalized shopping experience leaves a lasting impression, increasing the likelihood of repeat business and recommendations. The rise in online shopping and social media use can work together to bring awareness to a small business.

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We asked shoppers what they love and conversely what they hate about online retail. 82% of respondents said they love the convenience of online shopping, 90% love the ease of shopping, and 82% love that they can get what they want when they want it.

Reach more customers through email and text

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How Ecommerce has Changed Consumer Behaviour

Skip lengthy third-party activations and go from setup to selling in one click. Shopify Payments comes with your Shopify plan, all you need to do is turn it on. Collections can be created to curate products to target a specific audience, a theme, or product category.

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Watch your back when shopping in public

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In fact, 30% of shoppers deliberately over-purchase and return unwanted items. By doing this, they have given consumers the choice of where, when, and how to shop. A shopper can purchase a product online at midnight, receive it the next day, and then return it to a physical store if unhappy with the product. That’s the power of mobile ecommerce — the ability to create a more seamless, omnichannel shopping experience.

Touching, feeling, and trying something before committing to a purchase is a critical part of the customer journey. If you must shop online on public Wi-Fi, use A VPN creates an encrypted connection between your computer and the VPN server. Think of it as a tunnel your Internet traffic goes through while you browse the web.